Last day to order to receive by Christmas is Monday, December 11. Please allow 4-5 business days to pick and pack your order, and 4-6 business days to ship to the destination.
Orders received after December 11 are not guaranteed to arrive before Christmas.
FREE DOMESTIC GROUND SHIPPING ON ALL ORDERS OVER $100!
All orders are shipped by USPS Ground.
Processing time (not included in the shipping time) for orders is 1–3 business days. These times may be extended during holidays and promotions. You will receive an email confirmation with a tracking number when your order has shipped.
Ground Flat Rate Shipping―$7.95
Applies to orders shipped in the contiguous 48 US States shipping time is 3–7 business days.
Extended Flat Rate Shipping to Hawaii, Alaska, and Puerto Rico - $22.95 - shipping time is 3–7 business days
International Flat Rate Shipping - $42.95(Includes Guam, American Samoa, and US Territories). International delivery time is 5–20 business days (not including time for customs and other import inspections). Shipping costs do not include taxes and import duties.
EXTENDED HOLIDAY GIFT RETURN POLICY
Orders placed between December 1-December 31, 2023 may be returned for refund to original payment or exchange until January 31, 2024. Items marked final sale may not be returned or exchanged.
JUST IN CASE!
- we accept exchanges and returns back to the original form of payment within 30 days of purchase with original proof of purchase and in original unworn condition with tags and packaging. All limited-edition and sale items or where items are noted in the product description are final - no exchanges no refund.
For online returns, please email us at email@example.com
with your first name, last name, and order number so we can assist you.
Refunds will be returned back to the original form of payment and may take up to 7 days to process. Shipping and handling fees are non-refundable.
If you are in the Los Angeles area, online orders can be easily returned in-person at the store. Please bring with you the original order invoice that was included with your shipment. Don't worry, general admission tickets are not required to visit the Academy Museum Store!
We'd love to hear from you!
For customer service inquiries, please email firstname.lastname@example.org
or call us at +1 323.930.3035. Our Customer Service team is available during store business hours. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays and promotions. Inquiries are answered in the order they are received.
We are located at:
The Academy Museum of Motion Pictures
6067 Wilshire Boulevard
Los Angeles, CA 90036
General Admission is not required to visit the Academy Museum Store and is open to the general public during our normal business hours.
The Academy Museum is open six days a week 10am-6pm, closed on Tuesday.