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Placing an Order

Processing time (not included in the shipping time) for orders is 1–3 business days. These times may be extended during holidays and promotions. Our shipping department closes at 2pm on weekdays, and is closed on weekends and most major holidays. Orders received after 2pm are typically shipped within 2–3 business days. You will receive an email confirmation containing a tracking number when your online order ships.

Once shipped, delivery time within the United States is 3–7 business days, unless an expedited shipping method was selected. International delivery time is 10–21 business days.

Please note, we are not responsible for any shipping deliveries that may be affected by, but are not limited to: customs, natural occurrences, air/ground transportation strikes/delays or transfers to and from our domestic to international mail carriers.
The Academy Museum Store accepts the following payment methods:

Visa
MasterCard
American Express
PayPal
ApplePay
You will receive an email confirming your order. Please check your email for any updates regarding your order. If you created an account, you can also log in to review your order status.
We do not accept orders over the phone. Purchases can only be made in person or placed online through our website at cademyuseumtore.oscars.org.
Yes; with the exception of orders valued over $500 which will require a signature upon delivery.
Orders can be canceled if they have not shipped.
Orders cannot be modified (add an item / remove an item from my order) or changed (change a size or color) once they have been placed. Please ensure all information is correct before submitting your order. If the incorrect address was provided, please contact our customer service team at AcademyMuseumStore@oscars.org with your order number and correct shipping address within 24 hours of placing your order. We will do all that we can to adjust your delivery before it is shipped.

Shipping & Returns

All orders are shipped by UPS Ground unless an expedited shipping method is chosen. Please note that we cannot ship to P.O. boxes or APO/FPO addresses. Domestic US Orders ship for free over $100 (before taxes, and after discounts applied). Free shipping does not apply to orders shipped internationally.

Standard Domestic US Delivery:
Standard Flat Rate Shipping―$7.95
Applies to orders shipped in the contiguous 48 US states. Does not apply to orders shipped internationally.

Standard Domestic Flat Rate Shipping to Hawaii, Alaska, and Puerto Rico - $22.95.


Standard International Flat Rate Shipping - $42.95.
Additional delivery charges may apply depending on the item; these are noted on the product page.

Oversized items such a furniture and movie posters will be charged at a separate shipping rate which is calculated at checkout. The shipping rate is based on size of the item and the destination. These oversized items do not qualify for free shipping.
Just in case - we offer exchanges and returns back to the original form of payment within 30 days of purchase. All exchanges and returns must have original proof of purchase and be in original condition with tags and packaging. All limited-edition and sale items or where items are noted in the product description are final - no exchanges no refunds. Online order can be returned in person at the store. Please bring with you the original order invoice that was included with your shipment so we can quickly identify your order.
For online returns, please start by contacting us at AcademyMuseumStore@oscars.org with your first name, last name, and order number so we can assist you. Items returned must be in original and salable condition.

Please send returned items and completed return form to the address below:
Academy Museum
Attn: Retail
6067 Wilshire Blvd
Los Angeles, CA 90036

Refunds will be returned back to the original form of payment and may take up to 7 days to process. Shipping and handling fees are non-refundable. If you are in the Los Angeles area you can also drop your return off to us in person by visiting the museum store.
In the unlikely event that a product arrives damaged, we will gladly replace or refund any defective items within 30 days of receipt of package. We will review all issues that are submitted within 30 days of receipt of package. Requests received after this time frame are no longer eligible for review.
We currently offer international shipping to the countries below:
Åland Islands, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Caribbean Netherlands, British Indian Ocean Territory, Canada, Cayman Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Czechia, Côte d’Ivoire, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, France, French Guiana, Germany, Ghana, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Vatican City, Honduras, Hong Kong SAR, Hungary, Ireland, Isle of Man, Italy, Jamaica, Japan, Jersey, Latvia, Libya, Lithuania, Luxembourg, Martinique, Mayotte, Mexico, Monaco, Montserrat, Nauru, Netherlands, Nicaragua, Niue, Norfolk Island, Palestinian Territories, Panama, Paraguay, Peru, Pitcairn Islands, Poland, Portugal, Réunion, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Korea, South Sudan, Spain, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Sweden, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Tuvalu, United Kingdom, U.S. Outlying Islands, Uruguay, Venezuela, British Virgin Islands, Wallis & Futuna, Western Sahara

International Orders

Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. The purchaser is responsible for paying any and all customs and duties imposed by their country after their package has shipped from the US. Each country's customs and import charges will vary and the purchaser is responsible to pay these post purchase to their local governments. This charge is not in any way related to the Academy Museum Store. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Academy Museum Members

All Museum Members receive a 10% discount on all eligible products in the Academy Museum Store and online, as well as a 20% discount on select days of the year. Exclusions include prior purchases, clearance products, shipping fees, and select items including fine jewelry. Unless specified otherwise, Museum Member discounts cannot be combined with other offers or discounts.
To receive your Museum Member discount online, please create an online store account and log in with the email associated with your Academy Museum membership. If you wish to check out without creating an account simply use the email associated with your museum membership and your museum member number at check out and the discount will be automatically applied to eligible items. If the item is eligible, your discount will automatically be applied during checkout. Museum member discount does not apply to shipping and other service charges and only applies to eligible products.

Customer Service

We do not offer gift cards at this time.
For customer service inquiries, please email academymuseumstore@oscars.org. Our Customer Service team is available Monday–Friday 9am–5pm PT. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays and promotions. Inquiries are answered in the order they are received.
Please refer to the size charts on each product page. Please note the measurements provided may have a variance of about an inch. The description on the detail page will also indicate the fabric content of the item.
All official Oscar® products are exclusive to the museum and are only offered at the Academy Museum Store website and physical store.
Sign up for the Academy Museum Store newsletter and follow us on Instagram, Facebook, and Twitter to stay updated.
If you have a special or bulk order request, please contact us by email at AcademyMuseumStore@oscars.org or by phone at (323) 930-3035.
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