Processing time (not included in the shipping time) for orders is 1–3 business days. These times may be extended during holidays and promotions. Our shipping department closes at 2pm on weekdays, and is closed on weekends and most major holidays. Orders received after 2pm are typically shipped within 2–3 business days. You will receive an email confirmation containing a tracking number when your online order ships.

Once shipped, delivery time within the United States is 3–7 business days, unless an expedited shipping method was selected. International delivery time is 10–21 business days.

Please note, we are not responsible for any shipping deliveries that may be affected by, but are not limited to: customs, natural occurrences, air/ground transportation strikes/delays or transfers to and from our domestic to international mail carriers.

The Academy Museum Store accepts the following payment methods:

Visa
MasterCard
American Express
ApplePay
ShopPay
Academy Museum Store E-Gift Cards

You will receive an email confirming your order. Please check your email for any updates regarding your order.

We do not accept orders over the phone. Purchases can only be made in person or placed online through our website at ademyuseumtore.oscars.org.

Yes; with the exception of orders valued over $300 which will require a signature upon delivery.

Orders can be canceled if they have not shipped.
Orders cannot be modified (add an item / remove an item from my order) or changed (change a size or color) once they have been placed. Please ensure all information is correct before submitting your order. If the incorrect address was provided, please contact our customer service team at AcademyMuseumStore@oscars.org with your order number and correct shipping address within 24 hours of placing your order. We will do all that we can to adjust your delivery before it is shipped.

All orders are shipped by USPS Ground. Domestic US Orders ship for free over $100 (before taxes, and after discounts applied). Free shipping does not apply to orders shipped internationally.

Standard Domestic US Delivery:
Standard Flat Rate Shipping―$7.95
Applies to orders shipped in the contiguous 48 US States. Does not apply to orders shipped internationally.

Standard Domestic Flat Rate Shipping to Hawaii, Alaska, and Puerto Rico - $22.95.

Standard International Flat Rate Shipping - $42.95.
Including Guam, American Samoa, and other US Territories. Additional delivery charges may apply depending on the item; these are noted on the product page.

Oversized items such a furniture and movie posters will be charged at a separate shipping rate which is calculated at checkout. The shipping rate is based on size of the item and the destination. These oversized items do not qualify for free shipping.

Just in case - we offer exchanges and returns back to the original form of payment within 30 days of purchase. All exchanges and returns must have original proof of purchase and be in original condition with tags and packaging. All limited-edition and sale items or where items are noted in the product description are final - no exchanges no refunds. Final Sale items cannot be returned or exchanged. Online order can be returned in person at the store. Please bring with you the original order invoice that was included with your shipment so we can quickly identify your order.

For online returns, please start by contacting us at academymuseumstore@oscars.org with your first name, last name, and order number so we can assist you. Items returned must be in original and salable condition.

Please send returned items and completed return form to the address below:
Academy Museum Store Online
4817 W Jefferson Blvd
Los Angeles, CA 90016

Refunds will be returned back to the original form of payment and may take up to 7 days to process. Shipping and handling fees are non-refundable. If you are in the Los Angeles area you can also drop your return off to us in person by visiting the museum store.

In the unlikely event that a product arrives damaged, we will gladly replace or refund any defective items within 30 days of receipt of package. We will review all issues that are submitted within 30 days of receipt of package. Requests received after this time frame are no longer eligible for review.

We currently offer international shipping to the countries below:
United States (Guam), Hong Kong SAR, Japan, South Korea, Åland Islands, Austria, Belgium, Czechia, Denmark, Estonia, France, Germany, Guadeloupe, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Mayotte, Monaco, Netherlands, Poland, Portugal, Réunion, San Marino, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, United Kingdom, Vatican City, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, Cook Islands, Nauru, Niue, Norfolk Island, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Wallis & Futuna, Canada, Mexico, Norway, Albania, Andorra, Armenia, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Iceland, Kosovo, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Romania, Serbia, Switzerland, Turkey, Ukraine, New Zealand, Singapore, Philippines, Brazil, Fiji, French Polynesia, Kiribati, New Caledonia, Papua New Guinea, Vanuatu, Malaysia, Taiwan, Thailand, Vietnam.

Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import.

The purchaser is responsible for paying any and all customs and duties imposed by their country after their package has shipped from the US. Each country's customs and import charges will vary and the purchaser is responsible to pay these post purchase to their local governments. This charge is not in any way related to the Academy Museum Store.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

All Museum Members receive a 10% discount on all eligible products in the Academy Museum Store and online, as well as a 20% discount on select days of the year. Exclusions include prior purchases, clearance products, shipping fees, and select items including fine jewelry. Unless specified otherwise, Museum Member discounts cannot be combined with other offers or discounts.

To receive your Museum Member discount online, please create an online store account and log in with the email associated with your Academy Museum membership. If you wish to check out without creating an account simply use the email associated with your museum membership and your museum member number at check out and the discount will be automatically applied to eligible items. If the item is eligible, your discount will automatically be applied during checkout. Museum member discount does not apply to shipping and other service charges and only applies to eligible products.

Online gift cards (e-gift cards) are available for purchase online-only in denominations of $25, $50, $100 and $250. These gift cards may be redeemed online and in-store. These gift cards may not be used to purchase admission, membership fees or food and beverage.

TERMS & CONDITIONS
Academy Museum Store gift cards are available in physical and electronic formats and are redeemable only at the Academy Museum’s online or physical store, subject to store policy and the following terms. Gift cards do not expire, and the balance on any gift card cannot exceed $1,000. Gift cards cannot be returned or redeemed for cash (except to the extent as required by law), general admission, or food and beverage. Museum membership discounts cannot be applied to the purchase of gift cards. Any unused balance will remain on the gift card and is not transferable. Qualified refunds will be issued back to the original gift card used at the time of payment. If your total purchase exceeds the available balance on your gift card, you must pay for the remaining amount with an accepted alternate form of payment. The Academy Museum Store and its affiliate organizations are not responsible for lost or stolen gift cards. If you would like to check the balance on your gift card, please contact us at academymusemstore@oscars.org or visit us in store at 6067 Wilshire Blvd, Los Angeles. We make no warranties, express or implied, with respect to gift cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a gift card code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift card. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

For customer service inquiries, please email academymuseumstore@oscars.org or call us at +1 323.930.3035. Our Customer Service team is available during business hours Monday to Friday 8:00am to 4:00pm PST we are closed on Saturday, Sunday and holidays.

We do our best to respond to all customers within 48 hours. Response times may be extended during holidays and promotions. Inquiries are answered in the order they are received.

Please refer to the size charts on each product page. Please note the measurements provided may have a variance of about an inch. The description on the detail page will also indicate the fabric content of the item.

All official Oscar® products are exclusive to the museum and are only offered at the Academy Museum Store website and physical store.

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If you have a special or bulk order request, please contact us by email at academymuseumstore@oscars.org or by phone at +1 323.930.3035.